How Our Global Shipping Policy Works Worldwide
We deliver to over 200 countries and regions with reliable, trackable, and cost-effective shipping solutions. Our global shipping policy ensures that every customer—whether in New York, Tokyo, or Nairobi—receives their order safely and on time.
Our global shipping policy covers deliveries to over 200 countries with free, trackable service. Orders are processed within 1–2 business days and shipped via trusted carriers including DHL, FedEx, and local postal networks.
Global Delivery Framework:
We deliver to almost every country on the planet. Place your order and relax—our logistics team will bring it straight to your doorstep
What to Expect:
• Total lead time = order preparation + transit time.
• Tracking is emailed within 48 hours of dispatch.
• Customs-friendly declaration keeps import duties low (but any eventual tax is the buyer’s responsibility)
Shipping Cost:
The total shipping cost is calculated live at checkout. Add the items you want, enter your delivery address, and the exact cost will be displayed
Handling Undeliverable Packages:
In the unlikely event of an undeliverable package due to incorrect address, refusal by the recipient, or customs clearance issues, we will promptly notify you and offer a seamless solution.
GLOBAL DELIVERY SCHEDULE & REGISTERED AIR MAIL SERVICE
(1) North America & Oceania: USA, Canada, Australia — estimated 5-8 business days
(2) Western Europe: UK, France, Germany, Italy, Spain & most EU regions — estimated 7-10 business days
(3) Latin America, Eastern Europe & Southeast Asia — estimated 10-15 business days
(4) Rest of the world — estimated 12-18 business days
Express Expedited Shipping
Need it fast? Our express network gets your order to your door worldwide in 6–12 working days
Regional Express Lanes
| Region | Carrier | Transit Time |
|---|---|---|
| North America | DHL | 5–8 days |
| Europe | EU Priority | 7–10 days (no VAT) |
| Middle East | Aramex | 8–15 days |
| Japan | Sagawa-SGX | 7–12 days |
| Rest of World | DHL / FedEx | 8–12 days |
Global Express Dispatch Timeline
1. DHL Express (Americas, SEA & More)
Estimated door-to-door: 6–12 business days
- · Order locked in → 24 h fraud screen
- · Warehouse prep → 1–2 days
- · Courier pickup → label issued
- · Haul to HK hub → 2–3 days
- · HK scan → live tracking kicks in
- · International leg → 3–7 days
- · Final-mile drop-off → delivered
2. Aramex Express (Middle East)
Estimated door-to-door: 7–12 business days
- · Checkout complete → 24 h security check
- · Packing window → 1–2 days
- · Driver collects → no code yet
- · In-house transfer → 1–2 days, code issued
- · Cross-border transit → 4–8 days
- · Local delivery → arrival confirmed
3. Sagawa-SGX Express (Japan)
Estimated door-to-door: 6–9 business days
- · Purchase finalized → 24 h verification
- · Fulfillment cycle → 1–2 days
- · SGX agent pickup → tracking active from start
- · Relay to HK → 1–2 days, updates en route
- · Overseas carriage → 4–6 days
- · Recipient signs → journey complete
📦 Shipping Cost FAQ
How is the Shipping Fee Determined?
How is the Shipping Fee Determined?
The shipping fee is primarily influenced by two key elements: the weight of your package and its final delivery location . Additionally, the size of the package may also play a role in the calculation
How to Get a Shipping Estimate?
To obtain an accurate shipping estimate, please follow these simple steps:
Step 3: The system will automatically calculate and display the estimated shipping cost.
Step 1: Add the desired item(s) to your shopping cart.
Step 2: Enter your destination address during checkout
Additional Shipping Information
For international shipments, please note that customs duties and taxes may apply upon arrival in your country. These additional charges are determined by local customs authorities and are not included in the shipping estimate provided
🌍 Global Shipping Considerations
International shipping costs can vary significantly depending on the destination country, package dimensions, and current fuel surcharges. For precise calculations, always use the carrier’s official shipping estimator
Customs Duty FAQ:
📦 Customs Duty FAQ
Key Points:
• Customs rules vary by country and change frequently.
• Potential delays or extra charges may occur.
• We declare items at a reasonable value to minimize duties.
• Final responsibility lies with the recipient to comply with local laws
Customs Duty FAQ
Q: Will I have to pay import duties?
A: Customs regulations differ across countries and are subject to frequent updates, which might result in shipping delays or additional charges. While we make every effort to adhere to global shipping norms, we cannot be certain about the specific duties or taxes that may apply in your country. We recommend you consult your local customs authority for the most accurate information. To help reduce potential duties, we declare all items at a fair and reasonable value. Please note that any customs-related fees or restrictions are ultimately your responsibility as the recipient
Additional Customs Information
Q: What should I do if my package is detained?
A: If your package is held by customs, you will typically receive a notification from the local customs authority. You may need to provide additional documentation or pay any required fees to clear the shipment. Unfortunately, we cannot intervene in such cases, as they are governed by the receiving country’s laws
📝 Pro Tip
To avoid surprises, always check your country’s customs regulations before placing an order. Some countries have strict rules about certain products, and being informed can save you time and money
Summary
Customs duties and regulations are complex and vary by location. While we provide accurate product descriptions and reasonable declared values, the ultimate responsibility for compliance with local customs laws rests with the customer. Always verify your country’s import policies to ensure a smooth delivery process
Q: When will my tracking number be available?
A: We know how eager you are to follow your parcel’s journey. After your payment is confirmed, we usually hand the package to the carrier within two business days. The carrier then needs an additional 2–3 working days to scan it into their network and generate a tracking code. In most cases, you’ll receive the tracking number within five calendar days from the moment you paid. If the order status still shows “processing,” the parcel may already be on its way; the online update can lag behind the actual shipment. Kindly allow a short buffer, and feel free to reach out if you need any assistance
Q: Why does my order’s processing time take so long?
A: When we receive a new order, our payment security team conducts a thorough review of each transaction. This step is crucial to maintain the highest level of security, especially given the high volume of orders we process. Once the review is successfully completed, our logistics team will immediately begin processing your order and preparing it for shipment. Therefore, our standard order processing time is approximately 1-3 business days
Q: Why the tracking number updating is so slow?
R: Our warehouses are in China, Hong Kong, and Europe (only a few products). Our shipping process is much more complicated than your local online shopping, and it will take longer. When your package is delivered to the logistics company, the transportation has just begun. Your package departs from our company’s warehouse to your hands and needs to go through China Customs, Hong Kong Customs, and destination customs. Each customs may inspect the package, which will cause the tracking information to update slowly
Weekend & International Shipping – Clean Copy
Q: Do you ship orders on weekends?
A: No. Orders placed on weekends are processed starting Monday.
Q: Can you ship to my country? How much is shipping?
A: We ship to most countries. Add items to cart and enter your destination for an instant shipping quote. Some destinations are excluded due to carrier restrictions
International Shipping Coverage
Below is the complete list of countries and regions we currently support for international shipping. This version is carefully
Asia
| Country/Region | Country/Region |
|---|---|
| Australia | Hong Kong |
| Bahrain | China |
| India | Indonesia |
| Israel | Japan |
| Macau | Malaysia |
| Maldives | Mexico |
| Nepal | Oman |
| Pakistan | Palestine |
| Philippines | Qatar |
| Saudi Arabia | Singapore |
| South Korea | Sri Lanka |
| Taiwan, China | Thailand |
| Turkey | Vietnam |
Europe
| Country/Region | Country/Region |
|---|---|
| Austria | Belgium |
| Bulgaria | Croatia |
| Cyprus | Czechia |
| Denmark | Estonia |
| Finland | France |
| Germany | Greece |
| Hungary | Iceland |
| Ireland | Italy |
| Latvia | Lithuania |
| Luxembourg | Malta |
| Netherlands | New Zealand |
| Norway | Portugal |
| Spain | Sweden |
| Switzerland | Ukraine |
Americas
| Country/Region | Country/Region |
|---|---|
| Canada | Chile |
| Colombia | Costa Rica |
| Dominican Republic | Ecuador |
| El Salvador | Guatemala |
| Haiti | Honduras |
| Mexico | Panama |
| Paraguay | Peru |
| Puerto Rico | United States |
| Uruguay | Venezuela |
Africa & Oceania
Africa
Egypt
Ghana
Morocco
South Africa
Oceania
Australia
New Zealand
📦 Shipping Notes
•Weekend Processing: Orders placed on weekends will be processed starting from Monday
•Shipping Costs: The total shipping cost is based on package weight and destination
•Destination Restrictions: Some countries may be excluded due to carrier restrictions
How to Get Shipping Cost Estimate
To obtain an accurate shipping cost estimate for your specific order and destination:
- Step 1: Add the desired items to your shopping cart.
- Step 2: Proceed to checkout and enter your shipping address.
- Step 3: The system will automatically calculate and display the estimated shipping cost based on the package details and your location.
Final Notes
Accuracy & Updates
The coverage list is based on the latest available information. Please note that shipping availability can change due to various factors, including carrier policies and regional regulations. We recommend verifying the current list during checkout.
Responsibility
While we strive for accuracy, the final responsibility for shipping details lies with the merchant or service provider you are using
Customs Clearance and Import Regulations
International shipments may be subject to customs inspection, duties, or taxes imposed by the destination country. While we strive to ensure smooth clearance, delays caused by customs authorities are beyond our control. We accurately declare all items as merchandise with their true value and description to comply with international trade laws.
Restricted and Prohibited Items
Certain products cannot be shipped globally due to safety, legal, or carrier restrictions. This includes aerosols, flammable materials, lithium batteries (unless installed in devices), and items containing alcohol. If your order contains restricted items, we will contact you to discuss alternatives or cancellation.
Delivery to Remote or Rural Areas
While we serve over 200 countries, delivery times may be extended for remote regions such as islands, mountainous areas, or locations with limited carrier access. In such cases, final-mile delivery is handled by local postal services, which may not provide real-time tracking updates.
Lost or Damaged Shipments
All packages are insured during transit. If your order arrives damaged or goes missing after dispatch, please notify us within 14 days of the estimated delivery date. Provide photos of damaged items and packaging for faster resolution. Claims typically process within 5–10 business days.
Order Cancellation and Address Changes
Orders can be cancelled or modified only before they enter the packing stage (usually within 2 hours of placement). Once processed, changes are no longer possible. To request a cancellation, reply directly to your order confirmation email with “CANCEL” in the subject line.
Contact for Shipping Inquiries
For urgent delivery questions, email shipping@yourbrand.com with your order number. Our logistics team operates Monday–Friday, 9 AM–6 PM GMT, and responds within one business day.